SPECIFICATIONS

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1.       What are my delivery options to the UK? 

•     UK Saver Delivery £4.00 – We recommend allowing 2-3 working days for your order to reach you.

• UK Next Working Day Delivery £6.00 – If your order is received before our daily cut off time of 3:00pm, your order will be dispatched out from our warehouse the same day. You should then expect to receive your order the next working day.

•    UK Before 1pm Next Working Day Delivery £18.00 – If your order is received before our cut off time, you should expect to receive your order before 1pm the next working day.

•    UK Saturday Delivery £30.00 – If your order is received before 3pm on Friday afternoon, you should expect to receive your order by the end of day on the nearest Saturday.

PLEASE NOTE: UK Next Working Day Delivery, International Express, before 1pm Services and Saturday Deliveries are not guaranteed as sometimes your parcel may encounter some delays with the courier company while in transit that are out of our control.

2.      What are my delivery options to International Destinations? 

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Returns Policy

Contact Us!

1. EssentialPhoto is committed to the provision of quality and reliable products and outstanding customer service. Buyers are entitled to cancel the order and return the goods within 30 working days for a full refund of the purchase price of the goods, please contact us at customerservice@essentialphoto.co.uk with your order number, within 30 days of your purchase, prior to your return.

Return Form

2. Buyer shall fill out the Return Form, found above. Please include a copy with the return order. Please be aware, an order number must be visible on the return form which is included in with the parcel, this is so your return can be identified when received by our returns department. Please be aware, that missing information on the return form may result in a delay when dealing with your request. Please provide your order numbers and completed return form when you return a product. As mentioned, if the returns form is missing or incomplete, this may delay the refund/replacement process. Please be aware, without the proof of an order number, PiXAPRO/EssentialPhoto hold the right to deny a return request. 

Return Order

3. Buyer shall return the product to our warehouse within 30 working days of the original purchase date as long as it’s still in its original, unopened packaging. Please be aware any missing original packaging, or damage to the item(s) returned may result in the amount due to be refunded being affected. Please ensure the return address does not include the address line "Bradfield House" as any items going to this address will not be returned back to us and we may not be able to retrieve the return. Therefore, as mentioned please ensure the address line is as shown above.

All return products must be packed in well protected or if possible, original packaging including the application form any accessories, manuals, documentation, and registration that was...

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