PiXAPRO and Godox repairs are carried out here in the UK by our trained technicians who will go work through the best options to get your equipment repaired. Is your item outside of warranty? Don't worry, we can cover those too subject to part availability.
Our dedicated customer support team will keep you updated throughout the whole process and give you an estimated cost and timescale before we start the repair. Our UK repair centre stocks most spare parts, meaning in most cases, we can get to work right away.
Should your item not be repairable, we will endeavour to offer a special discount on the same or comparable products to try and make it a little easier for you to get shooting again.
As well as being able to offer repairs for the lighting units that we currently supply ourselves, we are also able to offer repairs on a number of Godox lighting units that we do not currently stock. If you want to check to see if we are able to repair your Godox equipment, please contact us at info@essentialphoto.co.uk and our Repairs department will be happy to look into this further for you.
Please include a return form when sending back a repair unit and include as much information as possible on the fault and how to replicate the issue if it's not immediately obvious. This will help to identify the problem and find a resolution as fast as possible.
Non-Godox or PiXAPRO repairs such as OBSBOT, SWIT and other third-party brands will be sent to an external warehouse for repair services, and we will endeavour to provide as accurate an ETA as possible for repair timeframes.
