Here at Pixapro we often get the question, are your products the same as Godox? whilst yes, they may be created in the same factory, buying off PIXAPRO provides many benefits.
One of the biggest benefits is that everything is dealt with right here in the UK. No matter if it is before, during or even after sales, Pixapro offer you the best quality advice and assistance no matter what the query, as promptly as possible. Our company will work to help any customer who has queries about a product before they decide to purchase it, get your order processed and sent out for delivery as quickly as possible so no customer is left waiting or stranded and will assist if, for any reason, there is an issue that has arose once a customer has received their item. And if something has gone wrong with an item, Pixapro offers a wonderful UK Warranty service to make sure our customers are kept happy. Every flash that we sell falls under our 2-Year UK warranty time frame and every Trigger/Receiver Set falls under our 1-Year warranty. Meaning that if during those periods, something happens to a customer’s item, that customer will still be covered and can contact us for help.
Whilst many retailers of Godox may send items from a UK, the warranties will be covered by Godox, this means that if you have any issues under the warranty it will have to be sent back to Godox based in China. For PIXAPRO we handle all the warranties ourselves in the UK, this means a much faster turn around and better point of contact as you will deal with a UK customer service team.
Our aim at Pixapro is to provide the best service possible to everyone who needs us and we strongly believe in providing the best possible service to our customers.