Service Policy | Essential Photo | Photographic lighting and equpiment
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Specialist in studio lighting equipment and accessories for the Digital, Film and Video industries

Service Policy

Our Service policy covers anything purchased within the last 45 days, to help you to care for your equipment, the same way we do.

 

Terms & Conditions

The service will be free, however all shipping fees for the return and dispatch of your serviced item will need to be covered by the buyer.

The FREE service will be valid for only 45 days after your order, any services after this period may incur charges.

If the item is returned to us under the service policy, and the item is found to be faulty/broken then this then falls under the warranty procedure*. If the item has been purchased within the last 2 years, then the item is covered under warranty and will be fixed and returned free of additional postage charges.

If the item is returned to us under the service policy, and the item is found to be faulty but was purchased over 2 years ago, then the warranty policy unfortunately is no longer valid, therefore the item(s) will be dispatched back out to you with a report issued and any recommendations. Dispatch postage must still be covered by you.

 

*Please see the warranty page for more information

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